Support
Support
What is Substack?
Jim Palmer’s Page is hosted on Substack. When you subscribe, a Substack account is created for you under the email address used to subscribe.
How do I sign into my Substack account?
You can manage your subscription directly at this link:
If you can’t sign into your account, you may have subscribed with a misspelled email address. Get in touch with the Substack Support team here – they can help you with any login issues.
How do I receive Jim Palmer’s Substack publications?
When you subscribe as a free or paid reader, you’ll automatically receive a Welcome email.
If you didn’t receive one, you can send yourself a test email to see whether there is an email delivery issue.
On your Manage subscription page, click on “If you’re having email delivery issues”. On the next page, select “Send test email to [your email will appear automatically here].
You can also send a test email directly at this link: https://jimpalmerauthor@substack.com/account/email-test
If you don’t receive the test email, it may be in your Promotions or Spam folders or your email provider may have blocked emails from us. Get in touch with the Substack Support team here if you believe your email has been blocked.
Would a friend enjoy Jim’s original publications? Give a gift subscription.
I used to receive emails from Jim Palmer but they’ve stopped– what happened?
Sometimes a newsletter may appear in your email’s Promotions or Spam folders and we recommend checking both places.
If the email is in Promotions, we recommend dragging the email back to the Inbox.
If the email is in Spam, please mark this address as “not spam” and add our email address to your contact list. All posts will be sent from jimpalmerauthor@substack.com.
If you’ve checked both places, it’s possible that a previous email was marked as Spam and your email provider blocked us from sending further emails. Get in touch with the Substack Support team here if you believe your email has been blocked.
If you have any questions about your subscription, you can find more answers in the Substack Help Center.